Last updated: 9 February 2026
"Staff receive strong training and feel supported by an approachable manager, but safety checks failed to secure harmful cleaning products and medicines."
Per 2019 comprehensive inspection: The provider's safety checks were not robust enough to ensure harmful substances including dishwasher tablets, cleaning fluid stored securely; controlled drug containers had their keys kept in the locks which undermined the safety.
Per 2019 comprehensive inspection: Staff felt the registered manager was open and approachable and listened to both people and staff.
Per 2022 inspection: The provider had been able to maintain staffing levels to make sure people experienced the same level of service. Per 2019: There were enough staff to care for people safely.
Per 2019 comprehensive inspection: Staff received an extensive programme of training relevant to the needs of people using the service. They had regular meetings with their supervisor to discuss their professional development.
Per 2019 comprehensive inspection: The registered manager was open and approachable, and sought feedback regularly from people, staff, relatives and other agencies.
Per 2019 comprehensive inspection: People had a person-centred programme of activities both at home and in the community including art and sensory activities such as aromatherapy, music therapy, church and holidays.
Safety checks let harmful cleaning products and medicine storage stay unlocked until inspectors raised it and staff fixed it straight away.
The provider's safety checks did not always ensure people were safe, because they had failed to keep harmful and controlled substances stored securely. Controlled drug containers, although secured inside a second locked cabinet, had their keys kept in the locks which undermined the safety.
Staffing covers basic safe care and held steady in COVID times, but no word on low staff turnover or time for unhurried personalised care.
There were enough staff to care for people safely and staffing levels were adjusted when required to meet people's needs. The provider had been able to maintain staffing levels to make sure people experienced the same level of service.
Activities offer some variety like art, sensory sessions and trips, but no dedicated coordinator or special innovative programmes.
People had opportunities at residents' meetings to talk about activities [...] art and sensory activities such as aromatherapy [...] support to attend a music therapy session [...] go away on holiday.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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