Last updated: 9 February 2026
"Enough staff for safe personalised care and relevant training, although recruitment and documentation needed improvements."
People were safe at Ashlodge and protected from avoidable harm, abuse, neglect and discrimination. There was a positive safety culture in the home
Staff felt well supported and happy in their roles, they spoke positively about supervision being constructive
Staff told us that there were enough staff on both day and night to look after people safely in a way that was personalised to them. Staff confirmed that staffing levels allowed them to safely support people with their independence without a need to be rushed. Agency staff were used occasionally
Regular training had been completed and staff told us this was relevant to their role and helped them fulfil it effectively. Some staff members were undertaking additional training under NVQ level 3
Some improvements were needed to recruitment and general documentation, however, the registered manager was receptive to this feedback, started making immediate changes
There were good links with the community and a regular activity programme was arranged with visiting entertainers which people were involved in shaping. Per 2018 report: variety of activities including trips to seafront, church singers, pantomime
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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