Working at Ashling House

People were safe and protected from the risk of abuse. Risks to people's health were assessed so staff could support them safely. People's medicines were managed safely... Staff understood their responsibilities to keep people safe.

Staff told us there was an open-door policy... One member of staff said, 'It's a lovely home... We all work together well. There is good management.' A relative said, 'The manager is very approachable... nice atmosphere.'

There were enough staff to support people in the home. Agency staff were used to cover absences. A staff member said, 'We have enough staff. We are supportive of each other and not overly rushed.'

Records showed staff were up to date with their training... in a range of topics that included safeguarding adults, infection control, dementia awareness... Staff received supervision... and yearly appraisals.

The registered manager was supported by a deputy manager... The registered manager told us, 'I am supported with my role... The owner and regional manager are very supportive.' Staff member told us, '[Manager] is really nice and very supportive.'