Working at Ashley Phoenix Home
Poolemead Centre, Bath, BA2 1RN
Operated by Achieve Together Limited
9 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Good staff training and enough skilled workers who feel supported, but no registered manager and poor medicines safety hold it back."
Safety & Risk
2/10
✕
People’s medicines continued to not always be safely managed... Controlled drugs were not being managed correctly... Medicines requiring refrigeration were not appropriately stored
Staff Culture
6/10
✓
Staff spoke positively about the current leadership arrangements... “great leadership, great support for the staff team, lots of new ways going forwards…”
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care
Training & Dev
7/10
✓
Staff received specific training to ensure they met the needs of autistic people and people with a learning disability. Staff had received training in mandatory courses... Some staff had received Deafblind British Sign Language training
Management
2/10
✕
At the time of the inspection on- site visits, there was no registered manager in post... The provider did not always have effective oversight of the service to drive improvements
Programmes
4/10
!
People were supported to do things they enjoyed doing. For example, going out for walks or to the shops... knitting, taking part in meal preparation or having a glass of wine
Points to consider
No permanent manager in post, and oversight not strong enough to spot and fix issues quickly.
At the time of the inspection on- site visits, there was no registered manager in post. However, the provider had successfully recruited a new manager who intended to apply... The provider did not always have effective oversight
Medicines not stored or given safely, like fridge problems and missing instructions for painkillers.
Medicines requiring refrigeration were not appropriately stored in the home and effective temperature monitoring was not taking place for the fridge... Some medicines, such as pain killers, were prescribed to be used “PRN” or “when required”. Protocols were not always in place
No activities coordinator or regular programme, so the job is mostly routine care with basic outings and hobbies.
People appeared to move confidently around the service when they wanted to do and do activities they enjoyed doing. For example, knitting, taking part in meal preparation or having a glass of wine which they had purchased from the shop
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews