Last updated: 9 February 2026
"Exceptional leadership and supportive culture where staff feel valued, but limited activities variety and basic training hold it back."
People told us that they felt safe... Staff understood what they needed to do if they suspected any type of abuse... Care plans were in place to manage risks... Incidents and accidents were recorded and action taken... Medicines were managed in a safe way.
The culture of the service was supportive and staff felt valued and included... Staff understood the ethos of the service and bought into the values demonstrated by management... 'We are a team and we all look out for each other.'
There were sufficient staff to ensure that people received care when the needed it. One person said, 'Oh crumbs there is plenty of them [staff].' The registered manager assessed people's needs regularly to ensure that appropriate levels of staff were on duty.
Staff were training and supported in their role... We saw that staff were provided with regular updated training including clinical training for nursing staff... the leadership team ensured that staff had completed all of the training and they had achieved 100% compliance with all staff.
People, relatives and staff felt that the leadership of the home was exceptional. The registered manager led by example and was extremely driven to provide excellent, person centred care to people.
People had opportunities to participate in activities if they chose to... We saw that other activities and events included the library, bonfire night, animal sanctuary visit, Holy Communion, hand massages, armchair Zumba and guitar and flute recitals.
Only regular group activities like exercises, outings and music sessions, no specialist programmes or trained activities staff to add variety to the working day.
We saw that other activities and events included the library, bonfire night, animal sanctuary visit, Holy Communion, hand massages, armchair Zumba and guitar and flute recitals.
Training covers the basics and is fully up to date with supervisions, but no funded specialist courses or career progression mentioned.
Staff were provided with regular updated training including clinical training for nursing staff... 100% compliance with all staff.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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