Working at Ashley Lodge Care Home
Golden Hill, Ashley Lane, New Milton, BH25 5AH
Operated by Memory Lane (New Milton) Ltd
77 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Fantastic staff morale and thorough training, but no regular activities programme and mixed views on staffing hold it back."
Safety & Risk
7/10
✓
Medicines were managed safely for people. However, we recommend some improvements should be made to medicine related records... Staff were knowledgeable about safeguarding and had received training in this area.
Staff Culture
8/10
✓
Staff morale is the best it's ever been currently! We have all worked so hard together to keep each other, and our residents safe... I love the whole team I work with and every single one of them wants to come to work.
Staffing Levels
6/10
✓
There were sufficient staff deployed to meet the needs of people using the service... We received contradicting feedback from relatives about staffing levels. Four relatives told us there were enough staff and four that there were not.
Training & Dev
7/10
✓
Staff completed a comprehensive induction including mandatory training courses... The completion rate for training was, for almost all courses, 100%. Staff were encouraged to complete training that led to qualifications in health and social care.
Management
6/10
✓
There was a registered manager... who both received positive feedback from all staff about their ability to lead and support staff in their roles. Most feedback from relatives was positive however we received some negative feedback.
Programmes
3/10
✕
There was a drive to support people back to the dining areas... a cheese and wine activity and a Portuguese food day had been planned to engage people.
Points to consider
No activities coordinator or regular programme, just a couple of basic events planned, so the job is mostly routine personal care.
improvements suggested were around having more choice of activities... a cheese and wine activity and a Portuguese food day had been planned
Staffing is usually adequate but relatives split on whether there are always enough staff and quick responses.
We received contradicting feedback from relatives about staffing levels. Four relatives told us there were enough staff and four that there were not
Management gets good marks from staff but some relatives feel they are controlling or not clinical enough.
Most feedback from relatives was positive however we received some negative feedback. One relative was concerned that... the management team were controlling. Another relative was concerned that the registered manager did not have a clinical background
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews