Last updated: 9 February 2026
"Staff feel supported by an approachable manager and work well together as a team, but staffing vacancies mean care staff sometimes cover cleaning duties and activities are basic."
Staff knew how to recognise and report abuse... Care records showed risks to people's health were assessed and managed... There were systems in place to manage medicines, we found some shortfalls in how staff were recording medicines. The registered manager was aware of and addressing this.
Staff told us they worked together well as a team. One staff member told us, 'The nice thing is we all get on well, we can be honest and open about anything.' Staff felt confident to speak up and raise any concerns.
There were enough staff available to meet people’s needs... A relative told us, 'There always seem to be a lot of staff, there are a core element of permanent staff and some agency.' Staff told us at times they had to cover other staff’s roles, such as cleaning due to there being some staff vacancies.
Staff training had improved. Staff received training to meet the needs of the people they were supporting... A training programme in place. Staff had received training in areas such as, first aid awareness, medication management, infection prevention and control, moving and handling and safeguarding.
Staff felt supported by the registered manager who was passionate about delivering a good quality service... Staff told us the registered manager was approachable. One staff member told us, '[Name of registered manager] is good, understanding and supportive.'
The registered manager told us how they encouraged exercises through activities... links with the local community... entertainers coming to the home to facilitate reminiscing sessions, dance and singing. One staff member told us, 'We encourage people to dance and go outside, we had a sports day.'
Staffing is adequate but with some agency workers and vacancies, care staff sometimes cover cleaning duties.
staff told us at times they had to cover other staff’s roles, such as cleaning due to there being some staff vacancies. The registered manager was aware of this and had a plan in place to address it.
Medicines handling has some recording gaps for creams and missing risk assessments that are being fixed.
we found some shortfalls in how staff were recording medicines... creams and ointments not being dated when they were opened and gaps in the topical medication administration records (MARs).
Activities are basic community events and encouragement to go outside, no dedicated coordinator or specialist programmes.
entertainers coming to the home to facilitate reminiscing sessions, dance and singing... we encourage people to dance and go outside, we had a sports day.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp