Last updated: 10 February 2026
"Staff feel valued in an open, supportive culture with good training and management, but no activities programme and some agency staffing are drawbacks."
2022: Assured on IPC, PPE, testing, outbreak management. Per 2017: Staff knew safeguarding actions, risks minimised; minor incident reporting and PRN guidance gaps addressed.
Per 2017 comprehensive inspection: 'I love my job. We treat people like family here and I feel like I am making a difference.' Staff felt well supported; open and honest culture.
2022: Provider had measures to mitigate COVID-19 related staff pressures; one agency staff member used without initial vaccination evidence (fixed post-visit). Per 2017: safe staffing levels with enough skilled staff.
Per 2017 comprehensive inspection: Induction linked to Care Certificate; staff spoke confidently about training, 'I am in the process of doing my level three diploma'; regular 1:1 supervision meetings.
Per 2017 comprehensive inspection: Staff told us they felt well supported by the manager, 'We definitely get good support.' Registered manager had an 'open door' policy.
Per 2017 comprehensive inspection: Basic support for hobbies e.g. 'I go out with staff, to get my hair cut, go into town'; no structured programme, coordinator or multiple activities mentioned.
No activities programme or coordinator, so the role is mostly routine personal care with just basic outings.
No mention of dedicated activities coordinator, structured programmes, pet therapy, or regular variety; only individual hobbies like outings (per 2017).
Staffing is adequate but COVID pressures led to some agency use.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. We found one agency staff member who had recently worked at the service.
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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