Last updated: 10 February 2026
"Supportive management and a positive staff culture, but staffing shortages on one floor and basic training hold it back."
Risk assessments had improved since our last inspection and contained a good level of detail to inform staff how to keep people safe. Medicines were managed safely in accordance with guidelines. The provider had robust measures in place to analyse incidents and accidents.
Staff told us they enjoyed their role and found it very rewarding. Comments included, “I'm proud that I do a job where I care for people who don't have capacity to look after themselves, it's very rewarding” and, “I really love my job I'm very comfortable with residents.”
There appeared to be enough staff deployed to meet people’s needs on two of the floors, but staff did seem rushed on another floor. Staff told us they felt there were not enough staff on one of the floors.
The training matrix sent to us by the deputy manager showed that care staff had been trained to meet people’s assessed needs. Staff responsible for administering medicines had received appropriate training and their competencies were assessed regularly.
Staff told us the management team were approachable and supportive. The registered manager and management team had an open-door approach and was proactive around the service, encouraging people, relatives and staff to talk to them at any time.
There was a good range of activities on offer and the activity staff knew what people liked to do. They encouraged people to get involved and adapted activities to meet the needs of people who were cared for in bed. Outings were arranged when the weather permitted.
Staffing levels are adequate on most floors but staff feel rushed on one floor and say it sometimes affects one-to-one time with residents.
Staff told us they felt there were not enough staff on one of the floors. Staff told us on this floor care was sometimes compromised because there were not enough staff, in particular the ability to give quality one to one time to people.
Only standard training to cover basic needs like medicines and safeguarding, no specialist courses or funded qualifications mentioned.
The training matrix sent to us by the deputy manager showed that care staff had been trained to meet people’s assessed needs. Staff had received training in relation to safeguarding which had been included within their induction.
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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