Last updated: 10 February 2026
"Stable staffing, good training and positive culture, but limited activities and governance weaknesses need improvement."
There were now appropriate systems in place to protect people from the risk of abuse... People received their medicines as prescribed. There were appropriate systems in place to ensure medicines were managed and stored safely
Staff told us they felt confident in their roles and valued... 'I get good training, good support and good teamwork here'... The culture within the service had continued to become more open, inclusive and person-centred
Staffing levels had significantly increased... minimum staffing levels were set at seven care staff during the day and three waking staff at night... All staff confirmed these numbers were typical
In addition to mandatory courses, all staff were working towards formal care qualifications. Care staff completed the Care Certificate and then worked towards a level 3 diploma in health and social care
The new registered manager had established himself as a credible leader... Staff were equally positive about the impact the new registered manager had made... 'I feel confident that he puts the needs of the residents first'
Throughout the day we saw... baking, arts and listening to music within the home... The restrictions imposed by the pandemic had impacted on the progress of supporting people to develop a programme of meaningful activities
Activities are basic like baking, arts, walks, and a garden patch with few external options due to pandemic limits
The restrictions imposed by the pandemic had impacted on the progress of supporting people to develop a programme of meaningful activities... 'I am worried about the lack of external activities'
Manager is approachable and supportive but provider sometimes undermines instructions when manager is off
'The only challenge we have is the provider coming in and undermining the manager's instructions when he's not here'
Governance and monitoring systems are not yet strong enough to fully sustain improvements without external help
It is recommended that the provider seek advice... in developing the strategic and independent monitoring of the service... Concerns have been raised... that these systems are not yet in place
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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