Last updated: 9 February 2026
"Staff praised the family-like team atmosphere and received regular training with enough staff on duty, but medicines were not always managed safely and management checks missed key issues."
People's medicines were not always stored, administered, and managed safely... the risk of fire had not been fully assessed for some people
Staff were positive about how the team worked together... 'It's a family atmosphere... We all work together as a team'
There were sufficient staff on duty to meet people's safety needs
Staff received regular training and showed a good understanding of safeguarding procedures when we spoke with them
the provider's own audits and checks did not identify all the issues we found
Per 2018 comprehensive inspection: People took part in a range of activities... going out to the cinema, bus rides and visiting places of interest
Medication safety had gaps like unclear instructions for some drugs, no storage temperature checks, and unassessed staff skills.
People's medicines were not always stored, administered, and managed safely. One person was prescribed a medicine which was to be given 'when required'. However, there was no information... no process in place to ensure medicines were being stored at the correct temperature
Managers quality checks missed issues with care plans, risks, and staff files.
the provider's own audits and checks did not identify all the issues we found
Recruitment missed full job history and proper references for one worker.
one staff member's file did not contain a full employment history or a reference from the most suitable previous employer
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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