Working at Ashlea Mews
Stanhope Parade, South Shields, NE33 4BA
Operated by Indigo Care Services Limited
40 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel well-supported with regular supervision and good teamwork, but limited activities when busy reduce engagement."
Safety & Risk
6/10
✓
The provider had good infection prevention and control (IPC) practices in the home. Staff used personal protective equipment (PPE) appropriately.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff said they were well-supported and worked well as a team.
Staffing Levels
5/10
!
There were enough trained staff on duty to meet people's needs.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received training to help them carry out their role. New staff completed a comprehensive induction.
Management
6/10
✓
Per 2019 comprehensive inspection: Staff received regular supervision and appraisal. Staff said they were well-supported and worked well as a team.
Programmes
4/10
!
Per 2019 comprehensive inspection: People received limited opportunities for activities and engagement when staff were busy.
Points to consider
Activities are limited and basic like parties and outings, so the role is mostly routine personal care when staff are busy.
People received limited opportunities for activities and engagement when staff were busy.
Staffing is adequate but staff get busy and do not always have time to spend one-on-one with people.
People told us there were enough staff available, but staff were busy. Staff did not have time to spend with people.
Only standard training and induction programme, no specialist courses or funded qualifications.
Staff received training to help them carry out their role. New staff completed a comprehensive induction, including the Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews