Working at Ashlea House
Bockhanger Lane, Ashford, TN24 9BP
Operated by Nexus Programme Limited
4 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Approachable management and comprehensive training support staff well, but staffing retention lacks detail and activities have no dedicated coordinator."
Safety & Risk
7/10
✓
Safe systems were in place to protect people from harm or abuse. Medicines continued to be managed safely. Risks were assessed, and measures implemented to reduce the likelihood of harm.
Staff Culture
7/10
✓
Staff said they felt supported and that communication within the team was good. There was an inclusive atmosphere in the service fostered by the registered manager.
Staffing Levels
6/10
✓
There were enough staff available to provide flexible support to people, Staffing remained enough to meet people's individual needs, provide 1-1 support as needed and sufficiently flexible.
Training & Dev
8/10
✓
A comprehensive programme of training was provided to all staff. This included specialist subjects relevant to the needs of people in the service such as epilepsy, and positive behavioural support. Staff were encouraged and supported to undertake nationally recognised professional vocational care qualifications.
Management
8/10
✓
Staff said the registered manager was very approachable, they spoke positively about the support they received from the registered manager, and they felt their contribution was valued. The registered manager worked on shift with them.
Programmes
6/10
✓
Individual planners detailed the activities people took part both inside and outside the service. Staff helped to develop activities for people in accordance with their interests and preferences, such as bowling, golf, cinema trips.
Points to consider
Staffing is adequate and flexible enough for 1-1 support, but no details on low staff turnover or avoiding agency workers.
There were enough staff available to provide flexible support to people, Staffing remained enough to meet people's individual needs, provide 1-1 support as needed and sufficiently flexible to support a wide range of activities.
Varied activities like bowling, cinema trips and cooking make the day interesting, but no dedicated activities coordinator or specialist programmes.
Individual planners detailed the activities people took part both inside and outside the service. Staff helped to develop activities for people in accordance with their interests and preferences, such as bowling, golf, cinema trips.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews