Working at Ashlands Manor Care Centre

People were kept safe. Staff knew how to raise safeguarding concerns. Risks of harm were identified and mitigated as much as possible. Overall, medicines were managed well but some areas for improvement were identified

There was a positive culture within the staff team, who told us they felt supported by the management team

ongoing recruitment drive was in place, which meant all nursing positions were recruited to and agency cover was no longer required

Staff were encouraged to take additional qualifications to enhance their roles. Staff also received specialist training where this was needed

a new experienced registered manager was appointed in May 2023, and we received positive feedback from people, relatives and staff about their approach and positive changes they had made

People were supported by the staff team and wellbeing team who enabled them to participate in activities that suited people's interests. We observed activities took place throughout the day