Last updated: 10 February 2026
"Staff feel supported and valued in a positive family-like culture, but staffing concerns and informal training hold it back."
People were protected from harm by a staff team who understood robust safeguarding... medicines given safely, but did not always accurately record work to manage risks with discrepancies in care plans.
Staff felt supported and valued... one staff member said it felt like a family home. Open door policy and staff confident to speak up.
Most people reported there were enough staff available, although one relative expressed concern about staffing levels. Gaps in employment history identified in staff files.
Staff completed regular training... 'We ask on supervisions... it might not be official training, it might be a chat with one of us or shadowing.'
The newly Registered Manager had developed a positive culture amongst the staff team, who felt able to speak up and feel heard. Staff spoke highly of the registered manager.
There was an activities coordinator employed... plans for them to implement more activities including seated exercises... dementia jigsaws... music therapy type activities.
Staff numbers are usually enough with bells answered quickly but one relative said levels were low and new staff files miss past job details.
Most people reported there were enough staff available, although one relative expressed concern about staffing levels... we identified gaps in employment history.
Training happens regularly but often just chats or shadowing instead of proper courses.
Staff received regular training... 'it might not be official training, it might be a chat with one of us or shadowing.'
Activities coordinator is in place but only basic stuff planned like seated exercises and jigsaws with no special programmes yet.
plans for them to implement more activities including seated exercises... purchased dementia jigsaws and were looking into doing music therapy type activities.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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