Last updated: 10 February 2026
"Exceptional management and a stable, happy staff team deliver consistent care, although activities are basic without a dedicated coordinator."
Systems and processes were in place to protect people from abuse. There were no safeguarding concerns raised regarding the service in the last 12 months. Medicines were being managed safely. MAR were completed appropriately with no gaps.
There was a positive culture at the home and people benefited from being supported by happy staff and this was reflected in the atmosphere at the home. Staff told us they enjoyed their job and making a positive difference to someone's life.
Staff turnover was very low. People received consistent care from staff who knew them well. Relatives and staff also told us same staff were working in each home and there was a consistency of good care being delivered by the same staff. A stable staff team.
People were supported by staff who had received a wide range of relevant and good quality training to meet their needs. Staff had received up to date medicines training.
The registered manager is exceptional. She is very caring. She is always accessible. She even gave me her personal phone number in case I was concerned about anything.
Per 2018 comprehensive inspection: People were happy with the activities organised at the home including outings to Lakeside, Southend, shopping, pub, aromatherapy, entertainment and swimming.
Only basic activities like outings, shopping and aromatherapy, no dedicated coordinator or specialist programmes to make the job more varied and fulfilling.
Per 2018 comprehensive inspection: Relatives described outings to Lakeside, Southend, shopping, pub, aromatherapy, entertainment; no activities coordinator mentioned.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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