Working at Ashking House

Systems and processes were in place to protect people from abuse. There were no safeguarding concerns raised regarding the service in the last 12 months. Medicines were being managed safely. MAR were completed appropriately with no gaps.

There was a positive culture at the home and people benefited from being supported by happy staff and this was reflected in the atmosphere at the home. Staff told us they enjoyed their job and making a positive difference to someone's life.

Staff turnover was very low. People received consistent care from staff who knew them well. Relatives and staff also told us same staff were working in each home and there was a consistency of good care being delivered by the same staff. A stable staff team.

The registered manager is exceptional. She is very caring. She is always accessible. She even gave me her personal phone number in case I was concerned about anything.