Working at Ashington Grange

Systems to assess, monitor and manage risk were in place. There was evidence that investigations and lessons learned took place after an accident or incident. Systems and processes to safeguard people from the risk of abuse.

Staff spoke positively about working at Ashington Grange. One staff member told us, 'I have no concerns with care we provide. I wouldn't be working here if there was. The staff are so kind and compassionate. They go above and beyond to help residents.'

There were enough skilled and experienced staff to meet people's needs.

Staff spoke positively about the registered manager. They felt listened to and could share their views on the running of the home and what this should look like. They felt the registered manager was both approachable and visible around the service.