Working at Ashington Gardens

Repeated medication errors and risks to residents not managed well, making it unsafe to work here.

There had been a high number of repeated medicine administration errors over the last 12 months, including recent errors where people had missed or been given the wrong amount of prescribed medicines.

Poor culture with low staff morale, lack of teamwork, and fear of speaking up to managers.

Several staff raised they felt unsupported by senior management within the organisation. We were told staff did not feel listened to and were isolated from other internal teams, which meant it took longer to resolve quality and safety issues.

Vacancies mean relying on agency staff and managers covering shifts, stretching the team.

The service was experiencing several unfilled support and senior support worker vacancies but had deployed enough suitably trained shift on each shift via use of agency staff and permanent staff and management covering shifts when needed.