Last updated: 10 February 2026
"Staff feel supported by strong leadership and improved morale with enough staffing, but basic activities with low participation and limited training hold it back."
People protected from avoidable harm with risks assessed and managed; accidents/incidents analysed with lessons shared; medicines and safeguarding managed safely, staff knew how to report.
Staff morale had improved since the last inspection; staff told us they felt supported in their role, were happy working at the service and the manager talked to them 'like human beings'.
There was enough staff available to support people's needs; staff told us staffing levels had improved and they did not feel rushed when supporting people.
Per 2018 comprehensive inspection: Staff received induction, were up to date with mandatory training including dementia and falls, with regular supervision and appraisals.
The service was well-led by the new management team who had good oversight; staff felt supported saying 'Working here is much better now, the manager is open, and she talks to us like human beings'.
Per 2018 comprehensive inspection: People offered range of basic activities like quizzes, knitting, rock-painting by two coordinators and school visits, but low participation and more could be done.
Days mostly routine care with basic activities like quizzes and knitting that few people join, so shifts lack variety.
Per 2018 comprehensive inspection: People were supported with various activities; however more could be done to get people involved... majority of people did not wish to participate in the activities.
Only standard mandatory training plus basics like dementia care, no funded qualifications or career development.
Per 2018 comprehensive inspection: Staff were up to date with their mandatory training. Training covered areas such as first aid, infection control... dementia care and falls... regular supervision.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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