Last updated: 9 February 2026
"Great leadership and safe practices with staff feeling supported, although staffing uses some agency workers and training is only basic."
People were protected from the risk of abuse and neglect. Risks were assessed, monitored and risk reduction measures were in place. Medicines were managed safely, and people received their prescribed medicines on time by trained staff.
Staff told us they felt supported by the management team and felt the home had improved significantly. 'The team we've got now everyone has just gelled and we get things done the right way, the management team are great there's always someone around.'
The provider ensured enough suitably trained staff were always deployed to safely meet people's needs. People and relatives said 'There are always plenty of staff' and 'there are plenty of them on duty'.
Induction and training programmes were in place for all staff. Training records evidenced 88% of staff were fully trained in all areas, remaining staff were in the processes of completing training.
The registered manager was universally praised by staff, people and their relatives for their leadership skills and the positive changes they had made.
Staffing is adequate but nothing special, with some agency workers covering shifts.
The provider worked collaboratively with the staffing agency to ensure all temporary agency staff received an induction and worked to the same standard as internal staff.
Only standard mandatory training, no specialist courses or funded qualifications.
Training records evidenced 88% of staff were fully trained in all areas, remaining staff were in the processes of completing training. Staff prioritised core subjects such as moving and handling, safeguarding and infection control.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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