Working at Ashgate House
13 Junction Road, Romford, RM1 3QS
Operated by Ashgate House Limited
10 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff feel supported by the manager with a positive culture and enough staffing, but medicines errors and basic activities hold it back."
Safety & Risk
4/10
!
Medicine administration records showed a medicated spray had been given 4 times in a day when it should have only been given 3 times; PRN guidance lacked information about when to administer.
Staff Culture
6/10
✓
Relatives and staff told us there was an open and positive culture at the service. Staff spoke positively about the registered manager.
Staffing Levels
6/10
✓
There were enough staff working at the service to meet people's needs. Staff told us they had enough time to carry out their duties and to keep people safe. We observed staff were unhurried.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff undertook mandatory training such as safeguarding, medicines administration and specialist training including Mental Capacity Act, positive behaviour support; staff received supervision.
Management
7/10
✓
Staff spoke positively about the registered manager. One member of staff said, 'I love working here. [Registered manager] helped me a lot… helped me in training for medication, build my confidence'.
Programmes
5/10
!
Per 2018 comprehensive inspection: People enjoyed activities such as cooking, swimming, shopping, walking, puzzles, music sessions, bowling; activity care plans in place.
Points to consider
Staff got medicines wrong sometimes, like giving a spray one too many times a day.
records showed a medicated spray had been given 4 times in a day when it should have only been given 3 times.
Only basic activities like outings, music and bowling, no coordinator or special programmes to vary the workday.
Per 2018 comprehensive inspection: people did swimming, shopping, puzzles, music, bowling.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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