Last updated: 10 February 2026
"A stable team of long-serving staff and strong ongoing training, but activities lack a dedicated coordinator for more variety."
Risk assessments were in place. They had regard to people's potential and aspirations rather than what may be difficult for them. Positive risk taking was part of the culture.
The culture was supportive and staff we spoke with felt able to raise any concerns they may have. Staff worked well in conjunction with a range of external healthcare professionals.
The service did not use agency staff and most staff had known people for several years. The majority of staff had several years experience working at the service.
Staff were well supported with a range of ongoing training, supervision and informal support. The provider managed training needs through a training matrix and monthly reporting.
Relatives and staff told us the service was well-managed. The registered manager continually sought ways to improve the service with a view to helping people live full lives.
Activities were geared towards people's interests and there was a strong person-centred culture. Staff relished supporting people to participate in activities and accessing the community.
Activities focus on person-centred outings and music therapy but lack a dedicated coordinator or innovative programmes to make the job more varied and fulfilling.
Activities were geared towards people's interests and there was a strong person-centred culture. The registered manager worked proactively to ensure people had access to a range of new opportunities. For instance, they built strong working relationships with a music therapist who now visited on a weekly basis.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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