Working at Ashgate Cottage

Risk assessments were in place. They had regard to people's potential and aspirations rather than what may be difficult for them. Positive risk taking was part of the culture.

The culture was supportive and staff we spoke with felt able to raise any concerns they may have. Staff worked well in conjunction with a range of external healthcare professionals.

The service did not use agency staff and most staff had known people for several years. The majority of staff had several years experience working at the service.

Staff were well supported with a range of ongoing training, supervision and informal support. The provider managed training needs through a training matrix and monthly reporting.

Relatives and staff told us the service was well-managed. The registered manager continually sought ways to improve the service with a view to helping people live full lives.