Working at Ashgables House

Not enough staff on shifts, so carers have to work alone which feels unsafe.

Staff told us they felt there was not enough staff to work safely... 'only 3 staff on a shift on one side and one on the other which is not safe. Staff should not have to be working alone.'

Some staff feel scared to speak up to managers about problems like low staffing.

'This has been going on far too long now and as staff we are worried about getting in trouble for speaking up.' And 'CQC asked for staff to tell them what they think, but it is not safe to give your name.'

Resident risks like choking from wrong foods aren't always managed properly.

One person was identified... to be at risk of choking. Their risk assessment... detailed which foods should be avoided, however we saw... the person was consuming these foods regularly... put this person at increased risk.