Working at Ashford House Care Home

Managers quality checks miss some problems like staff not always recording actions when people resist care.

Staff did not always follow the DoLS conditions. This meant important information to support least restrictive practices was not always available. Quality assurance processes had not identified this shortfall.

Staff get very busy at times with complex needs and agency covers last-minute absences.

On the second day of our inspection there was a shortage of staff caused by last minute staff absence. The provider arranged an agency staff member to cover. However, because the agency staff member did not know people's needs, this meant staff were very busy.

Only basic activities like crafts and a carol concert, so little variety beyond routine personal care.

Social activities were provided. However, opportunities for people to follow their interests and hobbies were limited. A relative said, 'People tend to just sit there watching TV, some more music and singing would be better'.