Working at Ashford House
Long Lane, Stanwell, TW19 7AZ
Operated by Barchester Healthcare Homes Limited
54 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Strong safety and a positive culture where staff feel supported and valued, but basic activities, standard training, and night staffing concerns hold it back."
Safety & Risk
8/10
✓
People were kept safe by systems and policies in the home. Safeguarding incidents were managed, and referrals were made to relevant professionals. Staff received safeguarding training regularly.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: Staff members spoke positively of the management... 'I've been here a long time and I wouldn't stay if the management wasn't so brilliant.'
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: The registered manager told us that they monitored and adjusted the staffing levels so that they were always enough to meet people's care and support needs.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff received the training and support that they needed to carry out their roles. They received regular supervision and appraisal of their development and performance.
Management
6/10
✓
Per 2020 comprehensive inspection: The registered manager showed effective leadership and the home was well run. Staff felt supported.
Programmes
6/10
✓
Per 2020 comprehensive inspection: A daily programme of activities was provided... exercise, music, quizzes and games, arts and crafts... 'magic table'.
Points to consider
Only standard training like induction and basic topics, no specialist courses or funded qualifications.
Staff received an induction when they first started work. The induction included training that met the outcomes of the Care Certificate... on-going staff training which covered a range of areas, including medicines management, safeguarding.
Activities are regular with a coordinator but basic like music, quizzes and crafts, no specialist programmes.
A daily programme of activities was provided. This included activities such as exercise, music, quizzes and games, arts and crafts.
Staffing meets daytime needs but one relative was concerned about fewer staff on nights.
Family members said that there were enough staff to support people, although one told us that they were concerned that there were fewer staff on shift at night.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews