Last updated: 9 February 2026
"Staff feel supported by the manager with safe staffing and engaging activities, but incomplete risk assessments and care plans affect safety guidance."
Per 2020 comprehensive inspection: 'Care plans and risk assessments did not always contain full information about how to manage health conditions and risk... not always updated following an incident.'
Per 2020 comprehensive inspection: 'Staff felt supported by the manager, one staff member said, "I get support from the manager and discuss issues in my supervision".'
Per 2020 comprehensive inspection: 'Staffing levels were safe. These were closely monitored by the registered manager who ensured enough staff were on shift to support people.'
Per 2020 comprehensive inspection: 'The provider ensured staff underwent a full induction programme... Staff attended refresher training as and when required.'
Per 2020 comprehensive inspection: 'The registered manager had an open-door policy and people knew how to raise any concerns. Staff felt supported by the manager.'
Per 2020 comprehensive inspection: 'People spoke highly of the range of activities available... regular visits from children... outings... converted a lounge into a Bar... play snooker, darts and table tennis.'
Risk assessments and care plans sometimes miss details on health risks or updates after incidents, so safety guidance for staff is not always complete.
Care plans and risk assessments did not always contain full information about how to manage health conditions and risk. Accidents and incidents were recorded... Care plans and risk assessments were not always updated following an incident.
Staffing is safe with enough people on shift, but no info on low staff turnover or minimal agency use to make workloads easy.
Staffing levels were safe. These were closely monitored... enough staff were on shift to support people.
Training covers basics like induction and refreshers, but no specialist courses or funded qualifications for career growth.
Staff underwent a full induction programme... attended refresher training as and when required.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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