Working at Ashfield Nursing Home

Managers do not always spot or fix problems quickly like broken beds and poor cleaning checks, so safety processes have gaps.

Systems to audit the quality and safety of the service were not effective in identifying and addressing areas for improvement. We found multiple beds to be faulty.

Half the staff have not had their required one-on-one check-ins with managers recently, so they may not feel fully supported.

The supervision matrix showed 50% of employed staff had not had a supervision in line with the providers own policy, 18% of staff had not received any supervision since starting work at Ashfield.

Only basic social activities like baking sessions and occasional outings, no full structured programme to make shifts more varied.

There was a new member of staff who had introduced a range of social activities, including baking, a veteran’s party and a coffee morning.