Last updated: 9 February 2026
"Staff feel supported by approachable management with good training and a positive team spirit, but basic activities and occasional agency staff use hold it back."
Per 2019: Staff understood safeguarding responsibilities, risks assessed regularly, medicines managed safely with audits rectified timely. Per 2022: Assured on infection prevention, PPE use, testing, outbreak management.
Per 2019 comprehensive inspection: Staff told us they were happy working at the service and felt supported. One member of staff told us, 'I think we are a good team, we all work together.'
The staff team worked together to cover any arising vacant shifts, supported by bank staff where needed. Agency staff were sometimes used when essential.
Per 2019 comprehensive inspection: Staff received additional training to meet people's specific needs, for example care of urinary catheters. Staff were encouraged and supported to study and gain vocational qualifications. Staff received regular supervision.
Per 2019 comprehensive inspection: People told us the registered manager was very approachable and easy to talk to. Staff told us they felt supported by the registered manager.
Per 2019 comprehensive inspection: People enjoyed arts and crafts, crosswords and puzzles, sing-a-longs and parties, garden party, visits from sheep and outside organisations.
Only basic group activities like arts, crafts, singalongs, puzzles, and animal visits, no dedicated coordinator or specialist programmes to vary the workday.
Per 2019 inspection: arts and crafts activities... crosswords and puzzles... sing-a-longs and parties... sheep being brought to the home.
Staffing is sufficient but they rely on bank and occasional agency staff to cover vacant shifts.
The staff team worked together to cover any arising vacant shifts, supported by bank staff where needed. Agency staff were sometimes used when essential, and processes were followed to enable this safely.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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