Last updated: 10 February 2026
"Staff feel supported in a positive culture with good training, but no permanent manager and stretched staffing are concerns."
Accidents and incidents were being appropriately reported by staff, and the management team had oversight of these to highlight any learning points. There were some gaps in the detail in cleaning rotas.
Staff told us they were happy and felt supported and listened to in their roles. They spoke of their being a shift in the culture at the service and feeling more confident in reporting matters.
Staffing levels appeared adequate but most of the staff we spoke with described feeling stretched and very busy at times.
Staff spoke positively about the training they had been offered and felt this was relevant to their role. There were a number of new training sessions planned to increase staff confidence.
The service did not yet have a registered manager, but a managerial team had been formed to ensure oversight whilst a period of recruitment could take place.
New activities had been put in place which people told us they had enjoyed. We suggested menu changes and theme days, and this has happened. We had a meal out in a pub and had a cheese and biscuit evening.
No permanent manager in post, using an interim team while recruiting.
The service did not yet have a registered manager, but a managerial team had been formed to ensure oversight whilst a period of recruitment could take place.
Staffing is adequate but staff often feel stretched and very busy.
Staffing levels appeared adequate but most of the staff we spoke with described feeling stretched and very busy at times.
Only basic activities like theme days and one pub meal, so the role is mostly routine care.
New activities had been put in place which people told us they had enjoyed. We had a meal out in a pub and had a cheese and biscuit evening which was very nice.
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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