Last updated: 9 February 2026
"Hands-on management and a positive culture where staff feel valued, but no activities programme and overdue training hold it back."
People received their medicines in a safe way as prescribed for them. However, there were improvements needed to some aspects of the way medicines were managed.
Staff told us, 'I like it here, it's a good place to work' and 'The registered manager really looks after us all.'
There were sufficient staff on shift to support people at the time of this inspection. However, the service was still using some regular agency staff to support some shifts.
Some staff remained overdue for some training; however, we were assured that the registered manager was closely monitoring the situation and supporting specific staff to update training. Staff had not yet received an annual appraisal but this was planned.
The registered manager told us, 'No one knows when I might appear. I arrived here at 3.30am this morning just to support the night staff and do some checks.'
No activities, engagement programmes, coordinators, or creative approaches mentioned in the report.
No activities programme or coordinator, so the role is mostly routine personal care.
No mention of activities coordinators, programmes, pet therapy, outings, or any creative engagement.
Some staff training is overdue and no one has had their yearly review yet.
Some staff remained overdue for some training... Staff had not yet received an annual appraisal but this was planned as staffing stabilised.
Staffing is adequate but still uses some agency workers for shifts.
the service was still using some regular agency staff to support some shifts.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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