Last updated: 9 February 2026
"Supportive manager and positive family culture, but basic activities and agency staffing hold it back."
People were safe and protected from avoidable harm... safe systems in place for the management of medicines.
Staff told us they felt listened to and valued... This is very much a family home.
We observed sufficient numbers of staff... registered manager used agency staff to cover staff shortages.
Staff received training in a range of areas such as supporting people with dementia... supported to achieve their QCF level 3.
People and staff told us the registered manager was accessible and supportive.
Planned activities such as arts and crafts, quizzes, singing and films.
Only basic activities like quizzes, crafts and singing, no coordinator or special programmes so the role is mostly routine care.
Planned activities such as arts and crafts, quizzes, singing and films.
Staffing is adequate but uses agency workers for leave and sickness so not always the full regular team.
registered manager used agency staff to cover staff shortages, such as annual leave and sickness.
Only standard training like Care Certificate and some dementia courses, no funded specialist qualifications or career development.
New staff completed the Care Certificate... supported to achieve their QCF level 3 in health and social care.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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