Last updated: 10 February 2026
"Staff feel supported by great management and enjoy a proud team culture, but staffing feels tight and activities lack a dedicated coordinator."
People were protected from the risk of abuse. People told us they felt safe in the service. Risks to people's safety were managed. Staff were recruited safely. People received their prescribed medicines and medicines were managed safely.
The registered manager told us, 'I feel like we have a really good team and we are making a difference and I'm proud.' One staff member said, 'Ashdale House and Virtue is a great place to work; I enjoy the variety of my job and knowing every day is different. I love having a supportive team around me'
There were enough staff on duty to meet people's needs and spend time with them. The registered manager assured us they were committed to recruiting more staff to increase the staff team, where there was a need.
New staff members completed an induction. This required them to complete mandatory training and additional training in topics such as positive behaviour support and understanding attention hyperactivity deficit disorder (ADHD). Staff told us they were encouraged to self-develop.
Staff were positive about the management of the service, describing the registered manager as 'very supportive', and 'the best manager' and said, 'I have never known a company this good.' Staff felt empowered and supported to deliver to the company's values.
People were actively encouraged and supported to take part in activities of their choice. For example, staff supported people to go camping at an outdoor activity centre where they were involved in activities such as rock climbing, kayaking and swimming.
Staffing levels are enough for current needs, but they plan to hire more so the team feels small right now.
There were enough staff on duty to meet people's needs and spend time with them. The registered manager assured us they were committed to recruiting more staff to increase the staff team, where there was a need.
Activities include varied outings like camping and sports, but no activities coordinator or specialist programmes mentioned.
staff supported people to go camping at an outdoor activity centre where they were involved in activities such as rock climbing, kayaking and swimming.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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