Working at Ashcroft Nursing Home
Fairview Close, Margate, CT9 2QE
Operated by Regal Care Trading Ltd
88 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Strong safety practices and supportive culture with good training, but staffing vacancies rely on agency workers with incomplete recruitment checks and limited activities."
Safety & Risk
7/10
✓
Staff had a good understanding of safeguarding... Risk assessments were clear, comprehensive and up to date... Medicines were managed safely in line with national guidance... Accident and incidents were analysed to establish any trends or patterns.
Staff Culture
6/10
✓
The registered manager told us they had an open-door policy and was always available for people and staff. Staff agreed; they told us they found the manager and deputy approachable and supportive. Staff said the teamwork was generally good and Ashcroft House was a good place to work.
Staffing Levels
4/10
!
The service had staff vacancies... Agency nurses and care workers were regularly booked to cover shortfalls in staffing levels. We were not assured the provider followed safe recruitment practices. Recruitment files had not been audited and were found to be incomplete.
Training & Dev
6/10
✓
Per 2021 comprehensive inspection: Staff received training appropriate to their roles. New staff completed an induction including shadow shifts with more experienced staff. Staff completed a wide range of training including... epilepsy, behaviour management and dementia awareness.
Management
4/10
!
Audits on the service had been completed but quality assurance processes were not robust enough to identify shortfalls and take appropriate action. Provider's senior managers undertook audits... but these audits had failed to identify some of the shortfalls found during this inspection, for example the sections on human resources and recruitment.
Programmes
3/10
✕
Peoples' choices about how they wanted to spend their time... was documented... During our inspection we saw a group of people sitting in the garden together enjoying a drink. One person living in the service oversaw planting flowers and vegetables. Per 2021: There was an interactive device... which enabled people to request their favourite music.
Points to consider
Regular agency staff cover vacancies and there are gaps in hiring checks, so you often work with unfamiliar people whose skills aren't fully verified.
Agency nurses and care workers were regularly booked to cover shortfalls in staffing levels. Recruitment files had not been audited and were found to be incomplete. Gaps in employment histories had not been explored.
Bosses' audits missed problems like poor hiring records, so leadership doesn't catch issues that affect daily care.
The provider's senior managers visited the service regularly and undertook audits of the service. These audits had failed to identify some of the shortfalls found during this inspection, for example the sections on human resources and recruitment.
No activities coordinator or regular programme, so the job is mostly routine personal care with occasional gardening or music.
No mention of dedicated activities coordinator, structured programme, or multiple varied activities beyond basic gardening, garden drinks, and interactive music devices.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews