Working at Ashcroft Hollow Care Home

The provider had made improvements since our last inspection and people now had up to date risk assessments in place which were reflected of their current needs and were regularly reviewed. The provider had effective systems in place to safely manage people's medicines.

Staff we spoke with confirmed Ashcroft Hollow Care Home was a good place to work, with several members of staff stating, 'It is a lovely home.' One person also told us, 'It is a lovely atmosphere here'

People were supported by enough staff who were safely recruited to work at the home. Whilst some people and staff told us sometimes staff were busy if they were short staffed, however, they confirmed people's needs were always met.

People were supported by trained staff who were passionate about their roles. Staff we spoke with confirmed they received the right training and information to support people and meet their needs.

People and staff confirmed the registered manager was visible and approachable. One member of staff told us, '[Registered manager] is very nice, they are approachable and follow things up.'

People had the opportunity to take part in activities through the day, with other people or on a one to one basis with staff. We observed the activity lead and other staff members playing dominoes and darts with people.