Last updated: 10 February 2026
"Staff feel supported with good training and safety, but inconsistent leadership and regular agency staff use need improvement."
People were protected from the risk of abuse. Staff had received training in how to safeguard people from abuse. Staff understood how to report any concerns.
Staff told us they had regular supervisions and felt supported in their roles.
Staffing rotas evidenced there were enough staff deployed... Regular agency staff were used to ensure continuity of care for people whilst on-going recruitment was in place.
Staff training was relevant and up to date. The staff training matrix evidenced that improvements in compliance had been made following our previous inspection.
The service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
We also saw staff carrying out a planned activity of flower arranging... [Staff] keeps everybody busy with various entertainment, flower arranging, and someone brought animals in.
No fully registered manager in post yet, just one who has applied, and new systems need time to fully embed for reliable oversight.
The service had a manager who had applied to be registered with the Care Quality Commission... These changes required embedding to ensure they were effective and consistently applied.
Staffing is adequate but relies on regular agency staff while they recruit more permanent workers.
Regular agency staff were used to ensure continuity of care for people whilst on-going recruitment was in place.
Only basic activities like flower arranging and animal visits with a coordinator, no specialist or innovative programmes.
We also saw staff carrying out a planned activity of flower arranging... someone brought animals in for them to hold.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp