Working at Ashcroft

People were protected from harm. Staff knew how to recognise and report concerns about people's safety and welfare. [...] Risks to people's health and safety were identified and managed. [...] The registered manager monitored and reviewed accidents and incidents. [...] People's medicines were managed safely and effectively.

The management team had a proactive approach to supporting and motivating staff. Staff told us they felt supported and valued. [...] One care worker told us, 'It's a fabulous home. That's why I love working here. The residents are brilliant.'

The service continued to provide staff with support and training, which helped to ensure they were able to carry out their roles effectively. Training was provided in a variety of ways including e learning, workbooks and face-to-face sessions. New staff received induction training which was in line with national standards. [...] Staff were supported through a range of staff meetings, one to one supervisions and appraisals.

The new registered manager had worked at Ashcroft for several years [...] Their extensive experience as a care worker had instilled in them a passion for delivering person centred care. This was reflected in the strong leadership they provided. Throughout the inspection, they were visible in the home providing support to people and staff.

In response to feedback from people, the service was working to create a community setting within the home. To this end, they had created an old-fashioned sweet shop, a pub, a cinema room, a traditional lady's hairdressing salon and a barber shop. [...] they were part of the Bradford District Dementia Action Alliance [...] had established links with a new childcare centre [...] taken part in research studies with universities.