Working at Ashcombe Court

Risk assessments were in place... gave clear guidance to staff on how to support people safely. Staff recorded incidents... registered manager analysed accidents to prevent similar occurrences.

Staff told us there was a positive staff culture... 'A big strength is the staff team.' Staff felt supported in their roles.

Rotas demonstrated staffing numbers were kept at the level assessed as required. 'Staffing at present is good.' The service had worked to reduce the use of agency staff.

Staff received regular training... specific to peoples' needs such as autism, mental health and diabetes. 'Training is good. Lots of training on autism.'

Staff said the service was well run and managed. 'The managers are lovely, brilliant, supportive and approachable. They make time and check up on you.'

People were supported in activities of their choice. This included accessing the local community, shopping, going to the gym... folder displayed holidays, outings and trips.