Last updated: 10 February 2026
"Well-planned activities and enough qualified staff, but high management turnover and unreported aggression incidents hold it back."
We reviewed evidence confirming incidents of aggression between people had occurred in communal areas. Although incidents had been recorded, these had not been reported and shared with partners, and no steps had been taken to protect people.
Staff told us they felt they were receiving regular support from the management team but expressed concerns whether previous high management turnover would persist in the future.
The provider made sure there were enough qualified, skilled and experienced staff and a dependency tool was used to assess staffing levels. The staffing provided was in line with the staffing levels identified within the completed dependency tool. We found inconsistencies in the safe recruitment practises of the provider. Full employment history was not recorded.
Staff did not have regular supervisions, meetings or appraisals. Managers made sure staff received training.
high management turnover in the service with only acting up and temporary managers in post. This had impacted upon the direction and culture of the service as regular feedback, meetings, supervision and appraisals of staff have not been completed.
People praised the activities staff member, and told us they enjoyed activities, and these were well planned. We observed the activity person completing varied group activities. There was a completed activity board showing activities that had been developed at the service.
Management has been unstable with high turnover and temporary managers, so staff support has been inconsistent.
Some staff reported high management turnover with temporary managers impacting upon the running of the service.
Staff do not get regular supervisions, meetings, or appraisals to help them develop.
Staff did not have regular supervisions, meetings or appraisals.
Incidents like aggression between residents were not reported to partners or followed up to keep people and staff safe.
incidents of aggression between people had occurred in communal areas. Although incidents had been recorded, these had not been reported and shared with partners, and no steps had been taken to protect people.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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