Working at Ashbury Lodge Residential Home
261 Marlborough Road, Swindon, SN3 1NW
Operated by Coate Water Care Company Limited
44 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"A supportive culture, enough staff and good training, but poor leadership knowledge and serious safety issues like unclean areas hold it back."
Safety & Risk
2/10
✕
The service was in breach of legal regulation in relation to people’s safe care and treatment. We identified concerns relating to health, safety and infection prevention and control including unclean communal bathrooms, broken equipment, and equipment used in unsafe ways.
Staff Culture
6/10
✓
Staff provided consistently positive feedback about the management team, and felt management were supportive, approachable and responsive. There was an open culture where staff were encouraged to raise any concerns.
Staffing Levels
6/10
✓
During our site visit, there were enough staff to meet people’s needs. Staff had been recruited safely and staff rotas confirmed that staff were deployed in line with the service’s assessed safe staffing levels.
Training & Dev
6/10
✓
Staff had been recruited safely and received training appropriate to their role. The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Management
2/10
✕
The service had a manager in post who had applied for registration with the Care Quality Commission (CQC). Leaders were not always knowledgeable about their regulatory responsibilities in relation to submitting notifications about incidents.
Programmes
5/10
!
Activities took place regularly within the service which were varied. People and relatives told us they felt there were a wide range of engaging activities at the service.
Points to consider
No registered manager in post yet and leaders missing oversight on risks and incident reporting rules.
The service had a manager in post who had applied for registration with the Care Quality Commission (CQC). Leaders were not always knowledgeable about their regulatory responsibilities in relation to submitting notifications about incidents which occurred at the service.
Serious safety issues like not reporting some abuse incidents to authorities and unclean bathrooms or unsafe equipment.
Incidents involving physical abuse between people using the service had not always been referred to the local authority safeguarding team. During our visit, we identified concerns relating to health, safety and infection prevention and control. These included unclean communal bathrooms, broken equipment, and equipment used in unsafe ways.
Only regular varied activities mentioned with no activities coordinator or special programmes, so the job is mostly routine personal care.
Activities took place regularly within the service which were varied.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews