Working at Ashbrook House
20 St Helier Avenue, Morden, SM4 6LF
Operated by Ashbrook House Limited
9 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Good leadership and staff well-being support, but adequate staffing and basic training hold it back."
Safety & Risk
6/10
✓
Per 2019: Staff knew how to report abuse, risks regularly assessed (one smoking risk assessment updated post-inspection), medicines safely managed; per 2022: assured on all infection prevention measures including IPC champions and weekly checklists.
Staff Culture
6/10
✓
Per 2022: The provider had supported staff well-being throughout the Covid-19 pandemic and held regular one to one sessions with staff; per 2019 staff spoke positively of induction and support.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff at the home to meet people needs to ensure that staff were available to support people during the day and at night; measures to mitigate COVID staff pressures per 2022.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received regular training to ensure they had the skills to carry out their roles; induction and Care Certificate in place.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager had good oversight of the service to ensure people, relatives and staff were supported; relative said 'cannot fault her at all, she's an asset'; supported staff well-being with one-to-ones per 2022.
Programmes
6/10
✓
Per 2019: People supported with community trips, daily tennis, day centre, shops, lunches, annual holidays, garden use; per 2022: takeaway nights, park visits, first aid course.
Points to consider
Staff numbers are enough to cover shifts but nothing special, no details on agency use or long-term staff retention.
There were enough staff at the home to meet people needs to ensure that staff were available to support people during the day and at night. Per 2019 comprehensive inspection.
Only standard training like inductions and Care Certificate, no specialist courses or help with qualifications.
Staff received regular training to ensure they had the skills to carry out their roles. An induction was in place to support staff... Staff were supported to complete the Care Certificate. Per 2019 comprehensive inspection.
Varied outings and events but no dedicated activities coordinator or special programmes to make shifts more rewarding.
People were supported to take an annual holiday... daily trips to enjoy the tennis, some people attended the day centre whilst others would go out for lunch or to the shops. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews