Last updated: 9 February 2026
"Strong leadership and supportive culture with excellent training and activities, although COVID caused staffing pressures managed with agency workers."
2022 IPC inspection: Assured provider preventing infections, using PPE effectively, managing outbreaks, up-to-date policy; Per 2019: Strong safeguarding, safe medicines with protocols, learning shared after incidents.
Per 2019 comprehensive inspection: Open and supportive culture, staff morale excellent due to levels of support received and positive management style, staff passionate and proud.
Per 2022 IPC inspection: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Per 2019: Staff felt there were enough staff members to meet people's support needs.
Per 2019 comprehensive inspection: Provider invested heavily in training including dementia for all staff, staff encouraged to become champions and pursue specialist training such as master's in End of Life Care.
Per 2019 comprehensive inspection: The registered manager led by example to ensure the service had a very strong and person-centred culture that had benefitted people and was respected by staff and professionals.
Per 2019 comprehensive inspection: Dedicated activity staff organised music therapy, intergenerational school and community visits, Dementia Café, custom books for dementia, doll therapy, self-service breakfast bar leading to improved eating outcomes.
Staff numbers are adequate but COVID caused some shortages they had to manage, and they use agency workers when needed.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures (2022). Where agency staff were needed, the same staff were used (2019).
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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