Working at Ashbourne Court Care Home
13 Salisbury Road, Andover, SP10 2JJ
Operated by Welford Healthcare Hampshire Limited
64 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Well-respected leadership and stable staffing with low agency use, but occasional long waits for help and minor medicines plus recruitment issues."
Safety & Risk
7/10
✓
Medicines were managed safely... We did note one medicines administration error... An investigation has taken place and remedial measures including a reflective supervision completed.
Staff Culture
7/10
✓
Staff spoke of the emotional impact of the COVID-19 pandemic and its impact on morale... However, there remained a positivity amongst the staff team.
Staffing Levels
7/10
✓
Only 22 hours of agency staff had been required in the home within the last six months and the permanent and bank staff filled any gaps in the rotas.
Training & Dev
7/10
✓
Staff felt the training programme provided was comprehensive... Training in positive behaviour support had recently been introduced and 63% of staff had completed this.
Management
8/10
✓
The registered manager was well respected, and staff described him as a 'Good leader', 'Passionate' and 'Dedicated'.
Programmes
6/10
✓
Relatives told us that the social activities provided met people's individual needs... activities team are exceptional... music festival... memory boxes.
Points to consider
Activities are varied with a dedicated team but no specialist programmes or tech like sensor mats beyond trials.
A member of the activities team told us about... memory boxes... The provider was currently investigating the installation of sensor beams.
One medication mistake happened and some recruitment checks like full job history or references were incomplete for a couple of staff.
We did note one medicines administration error... In the case of one staff member a full employment history had not been documented... sufficient action had been taken to obtain a reference.
Some residents had to wait too long for help at times even though staffing was mostly adequate.
Some people felt that there were times when they had had to wait too long for assistance from staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews