Last updated: 10 February 2026
"Supportive management and open inclusive culture with good safety, but basic activities like arts and crafts lack specialist programmes."
Staff managed risks to people's safety. Medicines were managed safely and properly. The registered manager used a process to learn and make improvements when something went wrong.
The culture was open and inclusive. The registered manager used face to face meetings to gain feedback about the service from people and staff.
The service was staffed sufficiently. People told us staff were always available if they needed them. Staff told us they felt there were enough staff deployed to meet people's needs.
Staff were competent, knowledgeable and had completed training which gave them the skills they needed to carry out their role effectively. Staff were supported through regular supervision and annual appraisals.
The registered manager had created a culture that was open, inclusive and put people at the heart of the service. Staff were well supported by the registered manager.
We saw staff supported people with activities in the home, such as games and arts and crafts. One person told us they did arts and crafts, went shopping and went out for meals.
Just basic activities like arts and crafts, games, shopping and meals out, no dedicated coordinator or specialist programmes to vary the role.
staff supported people with activities in the home, such as games and arts and crafts. One person told us they had a lot to do, explaining they did arts and crafts, went shopping and went out for meals
Only standard training to do the job, regular supervision and appraisals, but no specialist courses or funded qualifications.
Staff were competent, knowledgeable and had completed training which gave them the skills they needed to carry out their role effectively. Staff were supported through day to day contact, regular supervision and annual appraisals.
Staffing is adequate and sufficient with no shortages, but no details on low agency use or strong team stability to make workloads easy.
The service was staffed sufficiently. Staff told us they felt there were enough staff deployed to meet people's needs and to keep them safe.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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