Working at Ash House
55 Jardine Crescent, Coventry, CV4 9UX
Operated by Lifeways Community Care Limited
6 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Stable staffing and good training help the team, but unstable management and no activities programme hold it back."
Safety & Risk
4/10
!
we identified 1 person’s medication records had not been updated to reflect changes in 1 of their prescribed medicines... staff were not consistently recording why 1 person had been administered their ‘as required’ pain relief
Staff Culture
4/10
!
some staff felt there were further improvements required to promote good teamwork and build a cohesive workforce that reflected the provider’s policies on inclusion and diversity.
Staffing Levels
6/10
✓
Staff confirmed identified staffing levels were maintained to ensure people received the level of care identified in their assessment of needs. The provider had recruited new staff which meant they did not have to rely on agency staff to cover shifts.
Training & Dev
6/10
✓
Staff received training to ensure they were competent to provide safe care and understood their role in protecting people from abuse and discrimination.
Management
2/10
✕
Three managers had been appointed since our last inspection of the service, but all had left after short periods of time.
Programmes
3/10
✕
Relatives told us events that had previously enhanced the community of the home no longer took place and that inconsistent managerial oversight impacted on people’s quality of life.
Points to consider
No stable manager in place, with three leaving after short times recently which worries staff and relatives about future direction.
Three managers had been appointed since our last inspection of the service, but all had left after short periods of time.
No activities programme or coordinator, so the role is mostly routine personal care since past community events stopped and new ideas ignored.
Relatives told us events that had previously enhanced the community of the home no longer took place
Medication records not always up to date and reasons for pain relief not recorded properly.
we identified 1 person’s medication records had not been updated to reflect changes in 1 of their prescribed medicines... staff were not consistently recording why 1 person had been administered their ‘as required’ pain relief
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews