Working at Ash House
7 Ash Drive, Birmingham, B11 4EQ
Operated by Aston Transitional Care Limited
6 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive management and positive culture where staff feel valued, with strong safety practices, although unclear staff retention and limited training progression hold it back."
Safety & Risk
8/10
✓
Staff we spoke with had a good understanding of what to do to make sure people were protected from harm or abuse... Systems were in place to manage incidents... managers investigated incidents and shared lessons learned.
Staff Culture
7/10
✓
Staff felt respected, supported and valued by the registered manager. A Staff member said, 'The manager is good, supportive and approachable. She is receptive to any new ideas.' Relatives said staff seem more positive.
Staffing Levels
6/10
✓
The service had enough staff, including for one-to-one and two-to-one support for people to take part in activities and visits how and when they wanted.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff told us they had received the training the provider deemed as mandatory... some specialist training had been delivered... Staff told us they received regular supervision from a manager.
Management
7/10
✓
The current registered manager had been in post for six months... They were visible in the service, led by example... Staff felt respected, supported and valued... 'The manager is good, supportive and approachable.'
Programmes
6/10
✓
People were supported to do activities they enjoyed in the local community, take part in household tasks and learn new skills... 'Staff support [person] to do all the things they enjoy, they are out and about all the time.'
Points to consider
Staff numbers are enough for personal care and one-to-one support, but no info on keeping staff long-term or using agency workers.
The service had enough staff, including for one-to-one and two-to-one support for people to take part in activities and visits how and when they wanted. Per 2020: contingency plans... use of agency staff.
Staff get mandatory training, some extra for things like autism, and regular check-ins, but no paid qualifications or ways to move up in their career.
Per 2020 comprehensive inspection: Staff told us they had received the training the provider deemed as mandatory... some specialist training... regular supervision... annual appraisal.
The job includes community trips, cooking, and helping with house tasks, but no activities lead or special creative programmes.
People were supported to do activities they enjoyed in the local community, take part in household tasks and learn new skills... helping out in the kitchen and making meals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews