Last updated: 10 February 2026
"A close-knit supportive team with improving activities, but short staffing, heavy agency use and poor management oversight hold it back."
Systems in place to manage medicines safely were not always effective. Where one person required as and when medication to manage a health need, this had not been given and staff had not informed the relevant health agency in line with their care plan.
Staff told us they were supported well by the management team and colleagues. One staff member told us, “Staff morale is good, and we all get on well. Some days are stressful, but we tend to get on with things. We are a close knit and supportive team.”
People told us there were not enough suitably trained staff. One person told us, “They are always short staffed and use a lot of agency staff. The language barrier with agency staff can be a problem.”
The provider could not demonstrate all nursing staff had received the training required to carry out specific clinical tasks. For example, we identified 2 instances where clinical care tasks had been carried out by nurses however, the provider had no evidence the nurses had received the specific training required.
The provider’s lack of oversight, ineffective auditing and assessment of the care provided meant concerns and issues were not routinely identified and, as a result, improvements were not made.
One staff member told us, “Now we have a new activities coordinator, people are having more one-to-one time including hand massages. There is always something going on in lounge. There is a film afternoon later.”
Not enough staff and heavy use of agency workers who don't know residents and slow things down with language problems.
They are always short staffed and use a lot of agency staff. The language barrier with agency staff can be a problem when you try to explain what you need.”
Nurses carrying out clinical tasks without the proper specialist training records.
we identified 2 instances where clinical care tasks had been carried out by nurses however, the provider had no evidence the nurses had received the specific training required to complete them safely.”
Managers not checking audits and oversight well enough, so care and safety problems build up.
The provider had not made enough improvements, since our last inspection, to their governance systems and oversight to demonstrate safety was effectively managed.”
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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