Working at Ash Hall Nursing Home

Systems in place to manage medicines safely were not always effective. Where one person required as and when medication to manage a health need, this had not been given and staff had not informed the relevant health agency in line with their care plan.

People told us there were not enough suitably trained staff. One person told us, “They are always short staffed and use a lot of agency staff. The language barrier with agency staff can be a problem.”

The provider could not demonstrate all nursing staff had received the training required to carry out specific clinical tasks. For example, we identified 2 instances where clinical care tasks had been carried out by nurses however, the provider had no evidence the nurses had received the specific training required.

The provider’s lack of oversight, ineffective auditing and assessment of the care provided meant concerns and issues were not routinely identified and, as a result, improvements were not made.