Working at Ash Grove

No permanent manager in post.

The service did not have a manager registered with the Care Quality Commission.

Staffing is adequate but relies on agency workers to cover shortfalls and had recent hiring issues.

We found shortfalls in the recruitment of new staff. Existing and agency staff were used to cover shortfalls in the staff rota.

Only standard mandatory training and induction, no specialist courses or funded qualifications.

The provider had appropriate arrangements to ensure staff received training relevant to their role. New staff completed an induction training programme.