Working at Ash Grove
56 Ash Grove, Evesham, WR11 1XN
Operated by Heart of England Mencap
8 bedsResidential homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.7/10
Key Finding
"Strong training and safety processes, but no set activities and heavy agency staff use due to turnover hold it back."
Safety & Risk
6/10
✓
The provider had processes in place to ensure people were protected from risk of harm and abuse. Staff knew potential risks to people and how to report concerns. Systems and processes in place ensured medicines were well managed and people received their medicines safely.
Staff Culture
5/10
!
Staff spoken with felt care issues were improving and changing for the better. However, one staff member felt communication between management and staff could be further improved.
Staffing Levels
4/10
!
Relatives told us there had been a lot of staff who had left over the last few months. All the Mencap staff are fabulous. My issues are the number of agency staff who tend to be more at weekends.
Training & Dev
6/10
✓
Staff had undertaken relevant training to support people safely. Staff training was monitored. The operations manager and nominated individual were currently addressing the issue of eLearning modules not being marked as mandatory with the learning management system, though staff had received this training.
Management
4/10
!
Back 6 months ago it was a toxic environment, it was geared up towards what the staff wanted, not what people needed or wanted. However, with staff and management changes they (staff) felt things were improving.
Programmes
3/10
✕
One staff member told us, “Activities are an issue, nothing really set, and some staff will refuse to take people swimming for example.”
Points to consider
No set activities programme, so the job lacks creative engagement and variety beyond basic outings like swimming or shopping.
“Activities are an issue, nothing really set, and some staff will refuse to take people swimming for example.”
Lots of agency staff, especially at weekends, because many permanent staff left recently.
Relatives told us there had been a lot of staff who had left over the last few months... a lot of agency staff who tend to be more at weekends.”
Management changes still bedding in after staff described a toxic environment six months ago.
“Back 6 months ago it was a toxic environment... with staff and management changes they (staff) felt things were improving.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews