Working at Ash Court Care Home
Brookside Avenue, Liverpool, L14 7NB
Operated by HC-One Limited
42 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Staff feel supported by leadership with good training and open culture, but staffing shortages, unsafe medicines and lack of activities hold it back."
Safety & Risk
3/10
✕
Although people received the medicines they were prescribed, medicines were not always safely managed.
Staff Culture
6/10
✓
People, staff and relatives all told us they felt supported by the registered manager and management team and there was an open and honest culture at the service.
Staffing Levels
4/10
!
a staff member told us some people were waiting longer to have their personal care needs met in the morning due to not having enough staff, they said, “The ratio needs to be bigger”.
Training & Dev
6/10
✓
The provider made sure staff received effective support, supervision, training and development. Per 2023 inspection: all mandatory training had taken place.
Management
6/10
✓
Staff felt supported in their roles and reported being encouraged to provide feedback. Staff told us they felt supported by the leadership team.
Programmes
3/10
✕
people... said there was a lack of interesting activities to keep them physically and mentally active. The activities coordinator was on long-term sick leave, which had impacted the availability of activities.
Points to consider
Not enough staff some mornings and weekends, so residents wait longer for personal care.
a staff member told us some people were waiting longer to have their personal care needs met in the morning due to not having enough staff
Medication errors like giving tablets at wrong times and creams in wrong bedrooms.
one person’s medicines which required to be given alone, 30 minutes before food were given together with other medicines without appropriate documentation
No activities programme because the coordinator is off sick long term.
the activities coordinator was on long-term sick leave, which had impacted the availability of activities
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews