Last updated: 9 February 2026
"Supportive managers and staff feeling valued with enough people on shifts, but medicines safety issues and basic activities hold it back."
Some aspects of medicines were still not managed safely. Therefore, the provider was still in breach of regulation 12.
Staff said they felt supported as they received emotional and practical help from the managers, colleagues and when appropriate the local authority.
There were enough staff on each shift to support people safely.
Formal staff one to one supervisions during the last 12 months have been reduced due to demands related to the Coronavirus pandemic.
Overall the managers at the home received positive feedback from staff, people, their relatives and external professionals. They all said the managers were kind, attentive and willing to take improvement action when gaps in the service delivery were identified.
Per 2019 comprehensive inspection: Activities included cake decorating, reminiscence, film, shopping, arts and crafts and domino games.
Medication handling still has gaps like missing guides for painkillers given only when needed and tube feeding instructions.
Guidance in the form of PRN protocols was not always in place... these were not prescribed (by the authorised person) on the MAR to be given via PEG.
Just basic activities like crafts and games, no coordinator or special programmes to vary the workday.
Per 2019 comprehensive inspection: Activities included cake decorating, reminiscence, film, shopping, arts and crafts and domino games.
Supervisions reduced by COVID demands, and specialist training postponed for some staff.
Formal staff one to one supervisions during the last 12 months have been reduced due to demands related to the Coronavirus pandemic... Training for other staff had been postponed due to the Coronavirus pandemic.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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